Refund and Returns Policy

At Trattoria DiMeo, we take pride in our food and gift cards. We want you to be satisfied with your purchase and shopping experience. If you are not completely satisfied, please read our return and refund policy below:


Food Orders

Due to the perishable nature of our food, we do not accept returns or exchanges for food items purchased online. If there is an issue with your order, please contact us immediately at 516-621-4895 or We may ask for photographs of the issue and we will do our best to resolve the issue in a timely manner.


Gift Cards

Gift cards purchased online are non-refundable. If you have received a gift card that is not working, please contact us immediately at 516-621-4895 or We will do our best to resolve the issue.


Cancellation Policy

If you need to cancel an order, please contact us as soon as possible at 516-621-4895 or We can only cancel orders that have not yet been processed. Once an order has been processed, it cannot be canceled.



If a refund is deemed necessary, we will issue the refund to the original payment method used to purchase the product. Refunds may take up to 7-10 business days to appear on your account.


Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact us at 516-621-4895 or Our customer service team will be happy to assist you.