At Trattoria DiMeo, we take pride in our food and gift cards. We want you to be satisfied with your purchase and shopping experience. If you are not completely satisfied, please read our return and refund policy below:
Food Orders
Due to the perishable nature of our food, we do not accept returns or exchanges for food items purchased online. If there is an issue with your order, please contact us immediately at 516-621-4895 or trattoriadimeo@gmail.com. We may ask for photographs of the issue and we will do our best to resolve the issue in a timely manner.
Gift Cards
Gift cards purchased online are non-refundable. If you have received a gift card that is not working, please contact us immediately at 516-621-4895 or trattoriadimeo@gmail.com. We will do our best to resolve the issue.
Cancellation Policy
If you need to cancel an order, please contact us as soon as possible at 516-621-4895 or trattoriadimeo@gmail.com. We can only cancel orders that have not yet been processed. Once an order has been processed, it cannot be canceled.
Refunds
If a refund is deemed necessary, we will issue the refund to the original payment method used to purchase the product. Refunds may take up to 7-10 business days to appear on your account.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please contact us at 516-621-4895 or trattoriadimeo@gmail.com. Our customer service team will be happy to assist you.